1. Who We Are

Eos Cosmetics Ltd ("we", "us", "our") is the data controller for personal data collected through eoscosmetics.co.uk. Our registered address is Unit DA2 Sutherland House, 43 Sutherland Road, London E17 6BU. Contact us at info@eoscosmetics.co.uk.

2. What Data We Collect

We may collect the following personal data when you use our website or place an order:

• Name and contact details (email address, phone number)
• Delivery and billing address
• Order history and payment information (we do not store full card details)
• Account login credentials (if you create an account)
• Communications you send us
• Website usage data via cookies

3. How We Use Your Data

We use your personal data to process and fulfil your orders, communicate with you about your orders and enquiries, send marketing communications (only with your consent), improve our website and services, and comply with our legal obligations.

4. Legal Basis for Processing

We process your data on the basis of contract performance (to fulfil your order), legitimate interests (to improve our services), consent (for marketing communications), and legal obligation (for tax and regulatory purposes).

5. Data Sharing

We share your data with trusted third parties only as necessary to operate our business, including Shopify Inc. (the e-commerce platform that hosts our website and processes order data on our behalf), our delivery couriers and payment processors. We do not sell your personal data to third parties.

Some of our service providers (including Shopify) may process data outside the United Kingdom. Where this happens, transfers are protected by appropriate safeguards such as adequacy regulations or standard contractual clauses.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order data is typically retained for 7 years for accounting purposes.

7. Your Rights

Under UK GDPR, you have the right to access, rectify, erase, restrict, or object to our processing of your personal data, and the right to data portability. To exercise any of these rights, contact us at info@eoscosmetics.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Cookies

Our website uses two types of cookies:

• Strictly necessary cookies — required for the shopping cart, checkout, secure login and currency settings to work. These cannot be switched off.
• Analytics cookies — set by our e-commerce platform (Shopify) to help us understand visits, traffic sources and sales performance (for example _shopify_y and _shopify_s). These are used only for aggregate statistics.

We do not use third-party advertising or social media tracking cookies. You can manage or delete cookies through your browser settings; blocking strictly necessary cookies may prevent parts of the store from working properly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on our website. Last updated: July 2026.

For privacy-related queries, contact us at info@eoscosmetics.co.uk.