We deliver to addresses within the United Kingdom only. Orders are dispatched from our UK warehouse; you will receive a confirmation email when your order is placed and a dispatch notification when it leaves us. If an item is unavailable after you order, we will contact you with the option of a substitute, backorder or refund. For delivery queries, contact us with your order number.
How We Deliver
At Eos Cosmetics Ltd, we aim to get your order to you as quickly as possible. All orders are processed within 1 working day of payment being confirmed. Delivery timescales are estimates only and are not guaranteed.
Delivery Areas
We currently ship to addresses within the United Kingdom. If you require delivery outside the UK, please contact us at info@eoscosmetics.co.uk to discuss options.
Delivery Options and Timescales
Delivery is free for all UK orders — standard tracked delivery, no minimum spend. Orders placed before 2pm Monday to Friday are dispatched the same working day; orders after 2pm or at weekends are dispatched the next working day. Delivery typically arrives within 1–2 working days from dispatch.
Tracking Your Order
Once your order has been dispatched, you will receive a confirmation email with tracking information so you can monitor the progress of your delivery.
Failed Deliveries
If you are not available at the time of delivery, our courier will leave a card with instructions on how to arrange a redelivery or collect your parcel from a local depot. Unclaimed parcels may be returned to us, in which case we will contact you to arrange redelivery at your cost.
Delivery Address
Please ensure your delivery address is correct when placing your order. We are unable to redirect orders once they have been dispatched. Eos Cosmetics Ltd cannot be held responsible for orders delivered to an incorrect address provided by the customer.
Damaged or Missing Items
If your order arrives damaged or items are missing, please contact us within 48 hours of delivery at info@eoscosmetics.co.uk with your order number and photographs of any damage. We will arrange a replacement or refund as appropriate.
Risk and Title
Risk in the goods passes to you upon delivery. Title to the goods passes to you upon receipt of full payment.
Delays Outside Our Control
We shall not be liable for any failure to deliver due to circumstances beyond our reasonable control, including adverse weather, industrial action, or disruption to courier services.
Contact Us
If you have any questions about your delivery, please contact us at info@eoscosmetics.co.uk.
